Continuing Medical Education - FAQ
Q: Which courses offer CME credit?
A: Non CME or CME is noted on All Courses and Featured Courses Topic Titles. For example, COVID-19 and Mitochondrial Disease Patient Care – CME is one of the courses with CME credits available.
Q: What types of continuing education credit is available for this training?
A: At this time, we offer AMA PRA Category 1 Credit(s)™.
Q: Where can I find the number of credit hours being offered per course?
A: Once you select a CME course, it will redirect to a page with the Course Description, Faculty Information and the Accreditation and Designation and Disclosure Reports. Please review all of these prior to starting the course.
Q: How many continuing education credits will I receive?
A: Physicians should claim only the credit commensurate with the extent of their participation in the activity. Credits available are noted within each lecture. Upon successful completion of the course, including all lecture video presentations and responding to the question for CME submission, your name and email will be sent to our joint provider, PeerPoint Medical Education Institute.
Q: What do I need to do to in order to earn and receive my continuing education (CE) credit?
A: In order to earn and receive continuing education credit, you must:
Complete the course.
IMPORTANT: You must click the “complete and continue button” at the top of the page of each lecture so that your progress is correctly tracked and continuing education credit can be rewarded. If you forgot to click "complete and continue” at any point in the training, simply return to the relevant lecture by using the course navigation bar to the left.
If you intend to claim continuing education credit or contact hours, you must review lectures in their entirety, submit questions for CME submission and complete the post-course evaluation that will be emailed to you upon course completion. We will send an email with your PeerPoint login and password to complete the evaluation and claim your credit.
Q: I only completed part of the course. Can I earn continuing education credit for the portion I completed?
A: Yes, you will note the number of credit hours (noted within each video lecture) when you log into PeerPoint.
NAVIGATING THE COURSE - FAQ
Q: Why is my progress not being tracked correctly as I move through the course?
A: In order for your progress to be correctly tracked you must click “Complete and Continue” at the top of each lecture page after you have watched the lecture and completed the quiz. If you forget, simply return to each previous section using the navigation bar on the left and click “Complete and Continue”.
Q: What will I receive upon completing the course?
A: Upon completion of the full course, all participants will receive a printable Mito U Certificate of Completion (this is NOT your CME certificate). If you are taking this course for continuing education credit, your certificate will be printed on the PeerPoint platform.
Q: How long will I have to access the course?
A: CME courses will be available as enduring material for up to three years – see Accreditation and Designation Statements for dates per course.
Q: Can I access the course content while I’m on the go?
A: Yes. You may access course content offline by downloading the Teachable iOS App. Please note that the App is a supplementary tool for clinicians to use when they are on the go, and the quality of the course will not be as high as if viewed on a computer.
From the App, students will be able to do the following actions within the course:
- Pick up where they left off on another device
- Stream course videos
- View handouts, worksheets and lecture text/images
- Take lecture quizzes when applicable
- Complete lectures and sync their progress with other devices
Q: How do I download the app?
A: Downloading the iOS App
- Go to the App Store on your device.
- Search for Teachable, or simply click this link to be redirected to the page in the app store.
- Click the Get button. Click Install. Enter your Apple ID password or Touch ID if prompted.
- NOTE: The Teachable iOS app is compatible and optimized for the iPhone and iPod Touch. The app is available, but has not been optimized, for the iPad. Also note that the Teachable iOS app requires iOS 9.0 or later.
- Using the iOS App: After downloading the app, open the app by select the Teachable icon (teal and white “t”) from your iOS homescreen. As a new iOS app user, you will be brought to the login. Enter the email address and password associated with your myTeachable account.
- Upon successful login, you will be directed to all your current school and course enrollments accessible through myTeachable.
- Select the course you wish to view, which will bring you inside the course area, where you can start to work through lecture content.
TECHNICAL SUPPORT
Please review the following common issues and solutions; the majority of technical issues can be solved here:
Q: Help! I can’t log in.
A: Make sure you’re using the correct login credentials. It sounds silly, but most login issues we see are people who signed up with one email address and then are trying to login with another. To make sure you’re using the correct one, check your email for the original emailed receipt from Mito U.
Q: I forgot my password.
A. If you can’t remember your password, you can reset it easily at any time. On the login page, simply click the forgot password link under the sign in field and follow the instructions. Once you’ve done this, you should get an email within a few minutes with instructions to reset your password.
A few things to note about the password recovery. First, make sure you input the correct email address. For security reasons, the password recovery tool will not tell you if you’ve inputted an email address that isn’t on record with Mito U Teachable.
Second, be sure to check your spam folder for the password reset instructions. Nine times out of ten, if you haven’t received the password reset email after more than an hour, it’s in your spam folder. If you have tried several times and are not seeing the email, let us know by emailing [email protected] or calling 412-744-1062, ext 116.
Q: How can I change my password? How can I make other changes to my account?
A: You can access your account and make changes at any time by navigating to https://umdf-mitou.teachable.com/ and by clicking on the icon in the top right corner.
Q: I’m having trouble with playing the videos - what do I do?
A: So sorry to hear that you’re having trouble. There are some troubleshooting tips that you can do that will help solve the problem and, even if they don’t, they’ll help us rule out any other issues.
1) Try refreshing the page.
Sometimes lesser-known (or out-of-date) web browsers can cause issues when playing course videos. We always recommend using an updated version of Chrome or Firefox.
2) Update Your Browser.
Out-of-date web browsers have caused issues in the past for users. Browsers may update on their own, but other times you’ll need to do it manually. If you’re experiencing problems, we recommend checking if your browser is up to date by visiting What's My Browser.
Update Google Chrome by selecting the menu and clicking Update Google Chrome. If the button isn’t there, that means you’re already on the latest version. For more information on updating Chrome, continue here.
By default, Firefox is set to update automatically. However, it may be done manually by selecting Menu > About Firefox > Restart Firefox to Update. For more information on updating Firefox, continue here.
3) Try checking whether the video plays correctly for you in another browser. You can download Chrome for your platform here: https://www.google.com/chrome/browser/ (If you are already on Chrome, try another browser or download and try Chrome Beta.
4) Try right clicking on the video and switching from HTML 5 playback mode to Flash playback mode.
5) If the video isn’t playing in any browser, try resetting the browser’s cache and try again.
Clearing Your Cache
When you browse websites online, web browsers store, or 'cache', website data (like images and scripts) as a way to improve your experience. Clearing your web browser’s cache removes these stored assets which may help resolve issues with playing the video content.
To clear your cache in Google Chrome, click the menu and select "More tools." Then click "Clear browsing data." Make sure that the "Cached image and files" box is checked. See more details on clearing your cache in Chrome here.
To clear your cache in Mozilla Firefox, go to your Preferences and then find the Advanced panel. From there, click "Clear Now" in the "Cached Web Content" section. See more details on clearing your cache in Firefox here.
6) Test internet speed and try switching WiFi networks.
Sometimes a slow internet connection can cause videos to not play properly. You can visit www.speedtest.net to see if your internet connection speed is the culprit. If not, try connecting to another WiFi network to see if the problem resolves.